We built this because ops work deserves better than copy-paste.
Founded 2023 in Washington, DC. Three people. One problem worth solving: the operations work that software already has all the data to handle — and that only stays manual because nobody sat down and wrote the rules in a form a machine could run.
"Manual data work is a tax on thinking. We're here to zero it out."— Kwame Asante, CEO & Founder
Nexwatt exists to automate the class of work that sits in the cracks between your tools — not the data entry that's obviously a machine's job, but the orchestration layer that requires touching four systems in a specific order, handling exceptions someone documented once in a Google Doc, and escalating to the right person when something breaks. That's the work we're after. Everything else can stay manual.
Three people. All in.
Spent four years in operations consulting at DC-area SaaS companies. Watched talented ops leads waste Tuesday afternoons re-entering Salesforce data into Jira and Thursday mornings manually pinging approvers who never responded. Talked to 40+ ops leads before writing a line of code. Founded Nexwatt in 2023 to fix the orchestration layer nobody else was building.
Previously led backend infrastructure at two workflow automation startups. Designed Nexwatt's orchestration engine, the confidence scoring model, and the credential vault architecture. Firm believer that an agent that knows when to stop is worth ten agents that guess.
10 years building product at workflow and operations tools. Ran the customer onboarding team at a no-code automation platform, where he watched ops leads get stuck in engineering backlogs every time they needed a new trigger. Nexwatt is his answer to that: a product that doesn't require a developer standing between the person who knows the process and the agent that runs it.
How we build, and why.
Agents that pretend to know everything are liabilities. Nexwatt agents emit a confidence score on every decision. When that score drops below your configured threshold, the agent stops, routes to a human, and waits. It doesn't guess. Explicit uncertainty isn't a failure mode — it's the whole point.
The person who knows the most about how a process should work is usually an ops lead, not a developer. Nexwatt is designed so that person can define, review, and adjust the agent — without writing YAML, setting up webhooks, or opening a ticket to ask an engineer to do it for them. We are not a "get engineering to configure it" product.
Automation without audit trails is a liability. Every decision the agent makes is logged with timestamp, confidence score, input context (redacted per policy), action taken, and outcome. No black boxes. If the agent got something wrong, you can find it and understand why.