Kill the approval bottleneck.
Multi-step approval chains are high-volume, rule-based sequences that your tools already have the data to handle. The agent evaluates the condition, routes to the right approver, escalates when overdue, and logs every decision — without anyone forwarding an email.
Five steps. No forwarded emails. No manual follow-up.
The agent monitors a designated channel — a Salesforce record change, a form submission, an email to a shared inbox, or a webhook from any tool. When a new approval request arrives, the agent starts the run immediately.
The agent reads the request data — deal size, requester role, department, urgency flag — and scores it against the conditions you defined. Which approver? Which tier? Which SLA? Conditions are plain-English rules you reviewed before deployment.
When confidence is above threshold, the agent sends the request directly to the correct approver via Slack DM, email, or your approval tool. No human decides who gets it — the agent already knows.
If no response arrives within the defined SLA window, the agent escalates — re-notifying the approver, copying their manager, or routing to a backup approver. No one has to remember to follow up.
Every routing decision is logged: what the request was, which condition matched, which approver received it, what the outcome was, and how long it took. Export to CSV or push to your BI tool.
route_to: vp_sales
sla_hours: 4
elif deal_value > 10000:
route_to: sales_manager
sla_hours: 8
else:
route_to: account_exec
sla_hours: 24
on_sla_breach:
escalate_to: regional_director
notify_channel: #approvals-ops
confidence_threshold: 70%
below_threshold: route_to_queue
Results from pilot deployments.
From trigger to logged outcome, no human touch required on the routing path
Time previously spent manually forwarding, following up, and re-routing requests
Only 9% require human review — the edge cases the agent correctly identifies as uncertain